The user can operate the equipment and replace consumables by yoursalf, but to maintain the equipment in working condition service should be qualified. Only a certified engineer, having the necessary knowledge and technical documentation can accurately diagnose the condition of the equipment and perform all the necessary settings for its efficient operation, to give professional advice on the operation.
Service Center JSC "E-Globaledge Corporation" provides a full range of technical support and maintenance of the equipment "Rigaku" and a set of its software.
Range of services includes everything that is needed to ensure the smooth and efficient operation of the equipment purchased:
The contract for the maintenance of the equipment is only with legal entities.
• The fixed price of the contract of service, which includes at least two visits: the compulsory annual preventive maintenance recommended by the manufacturer and emergency;
• Unlimited number of operational and emergency work on additional applications in the framework of a service contract;
• Free operative consultations by phone and remote support information via the Internet (e-mail).
• Support Software Bundle - update databases.
• Provision of services modernization according to the request.
You can agree in advance with us all the work that must be done to solve the accumulated problems. Our service engineers carry out all types of work according to the list of works of service.
Therefore, we recommend that you enter into a service contract.
During the entire period of the contract mandatory service engineer will perform routine service for your equipment, advise on spare parts and consumables that need to be replaced soon.
If during the period between visits of our specialist you have any difficulties with the operation of the equipment - you can call for free service engineer by the contractual limit the number of times to carry out preventive maintenance and initial troubleshooting.
Timely after-sales service contributes to the smooth operation of the equipment.
Service Agreement is one year or less time on request. The price includes only the work contract service engineer. Spare parts and supplies are not included.
Based on experience, we can say that the technique, which does not serve or be served by unqualified professionals working less efficiently and often fails, that entails a large financial costs.
Therefore, we recommend to conclude a contract of service.
To conclude a contract of service you need to contact us. Our managers will advise you on any matter relating to the services of technical equipment servicing.
You can contact us by one of the following methods:
+7 (495) 967-09-59
e-mail: info@e-globaledge.ru.
